Refund policy

Last updated: November 11, 2026. This policy applies to B2B wholesale and OEM orders. It is not a consumer retail return policy.

1. Scope

All orders placed with CSX Sports are wholesale transactions confirmed by Proforma Invoice. This policy defines how order changes, cancellations and quality claims are handled.

2. Before production starts

Order cancellations or changes requested before production begins are free of charge. If tooling or materials have already been committed, reasonable costs already incurred will be deducted.

3. After production starts

Custom, OEM and personalized items that have entered production cannot be cancelled or returned, as they are manufactured to buyer specifications.

4. Quality claims

Please inspect goods upon arrival. Submit claims in writing (with order number, photos and quantity affected) within 30 days of receipt. Confirmed manufacturing defects are remedied by replacement parts, repair or credit note.

5. Replacement and credit

Where a claim is confirmed, we will propose the fastest remedy: spare parts and repair kits shipped with documentation, replacement in the next production run, or a credit note against future orders.

Contact: sophia@csxsports.com